FAQ's

• If I have a burglary and the system captures the intruders will the police be able to use my footage as evidence?
  • The police need what is a called ‘hard copy’ which can be USB device or CD, they normally need two copies one for the master file and one to put in the evidence bag for the CPS. u-View will allow your customer to copy footage easily onto USB devices which can then be put onto a PC to easily burn CDs if required for police use. Generally the police are migrating towards digital CCTV footage as it tends to be of higher quality than its equivalent analogue recording which is often recorded by almost obsolete recorders and onto tapes that may have been used many, many times.
• How safe are my customer's cameras over the Internet?
  • All web access to your cameras is protected by your unique username and password which is set up with your system and can be changed by you at anytime by going into the administration function of your system.
• Why does BT only guarantee the installation for 30 days?
  • BT will install the u-View into your CCTV system, any problems that are related to the equipment itself or the installation will most likely come to light within 30 days, although the equipment itself is covered by a 3 year warranty.
• What is included in the installation?
  • The BT engineer will install your u-View system, connecting it to your existing CCTV cameras, demonstrating the video motion detection and scheduling functions by setting up one of your cameras and showing you how you can access your live and recorded CCTV remotely.